Hospitality Sector Security Program
Specialized security assessment for hotels, resorts, restaurants, and hospitality organizations, addressing the unique challenges of securing guest data, payment systems, property management systems, and physical-digital security convergence. Our assessment helps hospitality businesses protect guest privacy, ensure PCI compliance, and maintain operational continuity while delivering exceptional guest experiences.
In scope
- Property management system security
- Payment card environment review
- Guest data protection assessment
- Physical security integration
- Smart room/IoT security
- Reservation system security
- Loyalty program data protection
- Third-party vendor assessment
- Staff security awareness evaluation
- Mobile app and kiosk security
You receive
- Hospitality security assessment report
- PCI DSS compliance gap analysis
- Guest data protection framework
- Property management system security recommendations
- Physical-digital security integration plan
- Staff security procedures
- Vendor security management framework
- Implementation roadmap
Tiers
Choose the depth.
Essential Hospitality Security Assessment
$35K
One property (hotel, resort, restaurant site): property management system, payment card environment and guest data handling reviewed by interview, configuration review and one site walkthrough. Up to 5 vendors reviewed. PCI DSS gap analysis and roadmap.
- Sites
- 1
- vendors
- 5
- PMS and reservation system security review
- Payment card environment review with PCI DSS gap analysis
- Guest data protection assessment
- One on-site walkthrough
- Assessment report and implementation roadmap
- — Smart room/IoT and physical-digital integration review
- — Loyalty program and mobile app/kiosk review
- — Penetration testing
- — Formal PCI validation (SAQ sign-off, ROC)
Comprehensive Hospitality Security Program
$65K
Up to 3 properties and up to 15 vendors. Adds smart room/IoT, physical-digital integration (locks, cameras, access control), loyalty program data, staff awareness evaluation and 1 guest mobile app plus kiosks. Delivers staff procedures and a vendor management framework.
- Sites
- 3
- vendors
- 15
- mobile apps
- 1
- Everything in the single-property tier, across up to 3 properties
- Smart room/IoT security review
- Physical-digital security integration plan
- Loyalty program data protection review
- Staff security procedures and vendor security management framework
- — VIP guest protection and privacy procedures
- — Brand protection strategy
- — Penetration testing of apps, kiosks and networks
- — Remediation work
Luxury Hospitality Security Framework
$95K
Up to 10 properties under one brand, up to 25 vendors and up to 2 guest apps. All standard-tier work plus VIP guest protection procedures, privacy controls for high-profile guests (records access, staff handling, discretion) and a brand protection plan.
- Sites
- 10
- vendors
- 25
- mobile apps
- 2
- All standard-tier assessment areas across up to 10 properties
- VIP guest protection and privacy procedures
- Guest-record access and privacy control design
- Brand protection plan (impersonation, fraud, leak scenarios)
- Executive briefing for brand and property leadership
- — Executive protection or physical guarding services
- — Penetration testing
- — Ongoing monitoring or managed services
- — Portfolios above 10 properties (scoped separately)
Members: engagement coupons from the CISO Marketplace coupon book apply to services. There is no blanket discount.
What's inside this engagement
Phase by phase.
How a readiness & governance assessment engagement runs, what happens in each phase and what you see. Exact scope, tier and timeline are fixed in your proposal and SOW.
01Scoping & framework selection
The standard or regulation, the systems and the business units in scope are fixed.
You see · Your audit or regulatory driver.
02Evidence collection & interviews
Policies, configurations and records reviewed; control owners interviewed.
You see · Documents and time with control owners.
03Gap analysis
Each requirement mapped to current state: met, partial or missing, with the evidence behind it.
You see · A clear gap register.
04Roadmap & evidence plan
Prioritized remediation with owners, and the evidence an auditor will ask for.
You see · A plan you can execute or hand to us.
Commercials
From first call to final report.
- 01
Scoping call
A practitioner, not a salesperson, walks through targets, constraints and what a good outcome looks like for you.
- 02
Proposal & rules of engagement
A fixed-scope proposal with tier, price and deliverables. Rules of engagement, contacts and out-of-bounds systems are agreed in writing.
- 03
Sign, then start
MSA and SOW are signed electronically and the deposit is paid. Only then does testing begin.
- 04
Execution
Testing runs to the agreed plan. Critical findings are escalated as they are found; you don't wait for the report.
- 05
Report & debrief
An executive summary plus technical findings with evidence, reproduction steps and fixes, walked through with your team.
- 06
Retest
Where the tier includes it, we verify your fixes and reissue the report, so auditors and customers see the issues closed.
Timelines are set per engagement in the SOW.
Related
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