Refund & Returns Policy

Overview

This Refund & Returns Policy applies to all purchases made through cisomarketplace.services and associated properties operated by QSai, LLC. We want you to be satisfied with your purchase. Please read this policy carefully before completing any transaction.

Digital Products & Downloads

Due to the nature of digital products (policy templates, assessment tools, coupon books, downloadable resources), all sales are final once the product has been accessed or downloaded. We do not issue refunds for digital products after delivery.

Exceptions may be considered if:

• The product was materially different from its description
• A technical error prevented delivery and we are unable to resolve it within 5 business days

Consulting & Engagement Services

For scheduled consulting sessions, vCISO engagements, and on-demand services:

• Cancellation 48+ hours before scheduled session: Full refund or credit applied to a future session
• Cancellation within 48 hours: 50% refund; no refund for no-shows
• Completed engagements: No refund once work has been delivered
• Partial engagements: Refunds are prorated based on work completed at our discretion

Membership Subscriptions

Monthly memberships may be cancelled at any time. Cancellation takes effect at the end of the current billing period — no partial-month refunds are issued. Annual memberships cancelled within 14 days of purchase are eligible for a full refund if no premium features have been accessed. After 14 days, annual memberships are non-refundable.

AI Tool Credits

Credits purchased for AI-powered tools (Policy Generator, SOW Analyzer, etc.) are non-refundable once consumed. Unused credits may be refunded within 30 days of purchase if no credits have been used.

How to Request a Refund

To request a refund, email info@cisomarketplace.services with:

• Your name and email address used at purchase
• Order or transaction ID
• Description of the issue and reason for the refund request

We will respond within 3 business days. Approved refunds are processed via the original payment method through Stripe and may take 5–10 business days to appear.

Chargebacks

If you initiate a chargeback without first contacting us, we reserve the right to suspend your account pending resolution. We encourage you to reach out — most issues can be resolved quickly.

Changes to This Policy

We may update this policy at any time. Changes take effect upon posting. For purchases made before a policy change, the policy in effect at the time of purchase applies.

Contact

QSai, LLC — CISO Marketplace
Email: info@cisomarketplace.services